Contact
Sugar Defender Phone Number and Support Contacts
The Sugar Defender phone number for tracking, changes and refunds on a placed order is +1 (302) 200-3480, the BuyGoods order desk, also reachable at [email protected]. The website inbox, [email protected], handles page questions only, Mon-Fri 9:00am-5:00pm ET. It cannot see orders, so call the desk first about anything you paid for.
Written by the Sugar Defender label teamUpdated
Phone and email01
What is the Sugar Defender phone number for placed orders?
The Sugar Defender phone number for placed orders is +1 (302) 200-3480. It reaches the BuyGoods order desk, which handles tracking, address changes and refunds.
The same desk answers email at [email protected]. Put your order ID in the subject line so the reply comes faster.
Three more contacts exist, and each one has a narrow job. The cards below show all six, from the order desk to the returns address.
Help with a placed order
BuyGoods order desk: tracking, changes and refunds. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
The brand (label distributor)
Printed on the label. The brand's contact page also lists +1-866-994-8188, Mon-Sun 10 AM-1 AM EST.
Office (New York)
1540 Broadway, Suite 1400
New York, NY 10036
Mail only. No walk-in sales.
Returns (New York)
14 Wall Street, Suite 4B
New York, NY 10005
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Who handles what02
Who should you contact about a Sugar Defender order?
Contact the order desk about a Sugar Defender order you have placed, a charge or a refund. It is the only contact that can open your order record.
The website inbox belongs to Sugar-defenders, the outlet that runs this site. It answers questions about pages, typos, privacy and press. The brand's own support address is printed on the label and suits product questions.
| Your question | Contact | Why there |
|---|---|---|
| Where is my parcel? | +1 (302) 200-3480 or [email protected] | The desk holds the tracking number |
| Change or cancel an order | +1 (302) 200-3480 | Orders ship fast, so a call is quicker than email |
| Refund under the 60-day guarantee | +1 (302) 200-3480 or [email protected] | The desk issues return steps and refunds |
| A charge you do not recognize | +1 (302) 200-3480, then your card issuer | The desk can match the charge to an order |
| A question about the label or formula | [email protected] | The distributor printed on the bottle |
| A typo, a broken link or a privacy request | [email protected] | The team that writes these pages |
| A health question | Your doctor or pharmacist | No seller can give medical advice |
Before you call03
What should you have ready before calling Sugar Defender support?
Have your order ID ready before you call Sugar Defender support. It sits in the confirmation email sent after checkout.
A few more details save a second call. Gather them first, and keep a pen nearby for any return number the desk gives you.
- Order ID from the confirmation email
- The full name and email used at checkout
- The date you ordered and the pack you chose: 2, 3 or 6 bottles
- The last four digits of the card, if the question is about a charge
- Your tracking number, if the parcel has shipped
- A photo of the bottle or seal, if something arrived damaged
Never read a full card number or a security code to anyone who calls you first. Hang up and dial +1 (302) 200-3480 yourself.
Hours04
When is Sugar Defender support open?
Sugar Defender support hours depend on which contact you use. The website inbox is staffed Mon-Fri 9:00am-5:00pm ET, and the brand's line lists Mon-Sun 10 AM-1 AM EST.
The order desk does not publish fixed hours on the pages we checked. If no one picks up, email [email protected] with your order ID and the reply comes back in writing.
Order desk
+1 (302) 200-3480 and [email protected]. Hours not published; email works around the clock.
Website inbox
[email protected], Mon-Fri 9:00am-5:00pm ET. A weekend message waits until Monday.
Brand line
+1-866-994-8188, Mon-Sun 10 AM-1 AM EST, per the brand's contact page.
Returns05
How do you return Sugar Defender bottles for a refund?
Return Sugar Defender bottles by calling the order desk first, within 60 days of your original purchase. The desk tells you where and how to send them.
The order page says refunds are paid minus shipping and handling, within 48 hours of the product being returned. You pay the return postage. The Sugar Defender refund policy covers each rule in detail.
Call or email
Reach +1 (302) 200-3480 or [email protected] with your order ID before day 60.
Pack the bottles
Write your full name, email and order ID on a note inside the box.
Ship with tracking
Use a tracked service to the address the desk confirms.
Watch your card
Card refunds can take 5 to 10 days to post after they are credited.
Sugar Defender: from $49 a bottle60 mL · 1 mL a day · free US shipping on 3 or 6 · 60-day money-back guarantee
See packsThis website06
What can the Sugar Defender website inbox help with?
The Sugar Defender website inbox, [email protected], helps with the content of these pages. It cannot look up, change or refund an order.
Write to it if a page has a typo, a broken link or a fact that no longer matches the label. It also takes privacy requests and press questions.
Sugar-defenders is an authorized American Sugar Defender outlet. It is not the manufacturer or the distributor, and it earns money when readers order through its links. The about Sugar-defenders page explains how the site is run.
If you spot a price on a page that differs from the order page, tell us. The checkout screen always wins, and we fix the page.
Stay safe07
How do you spot fake Sugar Defender customer service?
Fake Sugar Defender customer service usually finds you first, through an ad, a text or a search result, and then asks for card details. Real support waits for you to call.
The contacts listed here come from the order page, the brand's contact page and the label. A number found only in an ad or a forum post is not one we can vouch for.
A caller who asks for a full card number, a gift card or a remote-access app is not the order desk. Neither is anyone who promises that the drops end diabetes. The FTC warns that fake endorsements are common in supplement ads (FTC, Fake celebrity endorsements).
For a charge you did not make, call your card issuer as well as the desk (FTC, Free trials and tribulations).
Addresses08
Where is the Sugar Defender office?
The Sugar Defender outlet office is at 1540 Broadway, Suite 1400, New York, NY 10036, USA. It is a mailing address, with no walk-in sales and no pickups.
Returns go to a separate address, 14 Wall Street, Suite 4B, New York, NY 10005, USA, but only after the desk confirms your return. The label's distributor is in Aurora, Colorado: sugardefender.com, 19655 E 35th Dr #100, Aurora, CO 80011, USA, [email protected].
Shipping times and carriers are on the Sugar Defender shipping page, and the guarantee rules are on the 60-day guarantee page.
FAQ09
Sugar Defender support questions
Does Sugar Defender have a customer service email?
Yes. Order questions go to [email protected], the email of the BuyGoods order desk. Questions about the label can go to [email protected], which is printed on the bottle. The website inbox, [email protected], handles page and privacy matters only. Add your order ID to any message about an order.
Which Sugar Defender number should I call first?
Call +1 (302) 200-3480 first for anything about an order, because that desk holds the order records. The brand's contact page also lists +1-866-994-8188, open Mon-Sun 10 AM-1 AM EST. If one line is busy, the order email gives you a written record of your request.
Can I visit the Sugar Defender office in New York?
No, the office at 1540 Broadway, Suite 1400, takes mail only. There are no walk-in sales, pickups or in-person returns. Send a return only after the order desk confirms it, and ship it with tracking to the returns address on Wall Street that the desk gives you.
Can I change my Sugar Defender shipping address after ordering?
Call the order desk at +1 (302) 200-3480 right away. The brand's pages say orders ship within 1 to 2 business days, so an address change works best on the day you order. Once a parcel has left, the desk can share the tracking number so you can contact the carrier.
What should I do if my Sugar Defender seal is broken?
Do not use the bottle. The label says not to use it if the tamper-resistant seal is damaged, broken or missing. Take a photo of the seal and the box, then call or email the order desk with your order ID and ask for a replacement or a refund.
Does the Sugar Defender website inbox reply on weekends?
No, the website inbox is staffed Monday to Friday, 9:00am to 5:00pm Eastern time. A message sent on Saturday or Sunday is read the next working day. For an urgent order problem, call the order desk instead, since the inbox cannot see or change orders.
Can Sugar Defender support give medical advice?
No. Neither the order desk nor this website can give medical advice. Ask your doctor or pharmacist about taking the drops, especially with insulin, metformin or another prescription. Keep taking prescribed medicine as directed, and call 911 if someone with a low blood sugar passes out.
Who wrote this10
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and the way we check reviews. This website is run by an authorized American Sugar Defender outlet, not by the manufacturer or the distributor. Purchases made through our order links earn us money.
Keep reading
More about Sugar Defender
Authorized American Sugar Defender outlet
Ready to try Sugar Defender?
Start with a medicine check, then pick a pack. Three or six bottles ship free in the US at a lower price per bottle, and every pack carries the 60-day money-back guarantee.
- Secure checkout
- 60-day money-back guarantee
- Ships from the U.S., free on 3 or 6
